ChatBot in C#

ChatBot.sln

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+
+Microsoft Visual Studio Solution File, Format Version 12.00
+# Visual Studio Version 17
+VisualStudioVersion = 17.0.31903.59
+MinimumVisualStudioVersion = 10.0.40219.1
+Project("{FAE04EC0-301F-11D3-BF4B-00C04F79EFBC}") = "ChatBot", "ChatBot\ChatBot.csproj", "{E19F4577-A213-4A2A-A839-A8DAD17B54B6}"
+EndProject
+Global
+	GlobalSection(SolutionConfigurationPlatforms) = preSolution
+		Debug|Any CPU = Debug|Any CPU
+		Release|Any CPU = Release|Any CPU
+	EndGlobalSection
+	GlobalSection(SolutionProperties) = preSolution
+		HideSolutionNode = FALSE
+	EndGlobalSection
+	GlobalSection(ProjectConfigurationPlatforms) = postSolution
+		{E19F4577-A213-4A2A-A839-A8DAD17B54B6}.Debug|Any CPU.ActiveCfg = Debug|Any CPU
+		{E19F4577-A213-4A2A-A839-A8DAD17B54B6}.Debug|Any CPU.Build.0 = Debug|Any CPU
+		{E19F4577-A213-4A2A-A839-A8DAD17B54B6}.Release|Any CPU.ActiveCfg = Release|Any CPU
+		{E19F4577-A213-4A2A-A839-A8DAD17B54B6}.Release|Any CPU.Build.0 = Release|Any CPU
+	EndGlobalSection
+EndGlobal

ChatBot/ChatBot.csproj

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+<Project Sdk="Microsoft.NET.Sdk">
+
+  <PropertyGroup>
+    <OutputType>Exe</OutputType>
+    <TargetFramework>net9.0</TargetFramework>
+    <ImplicitUsings>enable</ImplicitUsings>
+    <Nullable>enable</Nullable>
+  </PropertyGroup>
+
+</Project>

ChatBot/Program.cs

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+using System.Globalization;
+using System.Runtime.InteropServices;
+using System.Text;
+using Microsoft.VisualBasic.FileIO;
+Dictionary<string, string> dialogs = new Dictionary<string, string>();
+Dictionary<string, string> otherDialogs = new Dictionary<string, string>();
+dialogs.Add("pedido", "Qual é o problema com o pedido?");
+dialogs.Add("atraso", "Certo, o pedido está em atraso...\nHá alguma ocorrência de atraso com esse número de pedido?");
+dialogs.Add("falta", "Hum... houve falta nesse pedido. Certo, esse produto foi faturado na nota fiscal?");
+dialogs.Add("resposta atraso sim 1", "Verifique as tarefas desta ocorrência e veja se alguma delas está dentro do prazo ou se estão todas encerradas. Se estiverem, encaminhe o caso para o suporte e aguarde a resposta.");
+dialogs.Add("resposta atraso nao 1", "Verifique com o cliente se ele ainda deseja receber o pedido.\nSe sim, abra uma ocorrência de atraso na entrega, descrevendo que o cliente deseja receber o pedido. Informe o SLA e o número de protocolo ao cliente.\nTabulação \nPrmeira categoria:Transporte \nSegunda categoria:Atraso na entrega \nMotivo:Pedido não entregue");
+dialogs.Add("resposta falta sim", "Abra uma ocorrência de falta de produto:\nCategoria: Pós-compra\nSubcategoria: Falta\nMotivo: Produto faturado.");
+dialogs.Add("resposta falta nao", "Então o produto não consta na nota fiscal? Ou ele foi cortado?");
+dialogs.Add("resposta nao consta", "Se o produto não consta na nota fiscal, então ele não foi pedido. Não é possível abrir uma ocorrência de falta de algo que não foi comprado.");
+dialogs.Add("resposta cortado", "Certo. Abra uma ocorrência de falta de produto:\nCategoria: Pós-compra\nSubcategoria: Falta\nMotivo: Produto não faturado.");
+dialogs.Add("Cadastro", "Cliente está com problema no cadastro? Qual a mensagem de erro?");
+dialogs.Add("Cadastro, CPF já cadastrado", "Quando ocorre esse erro Você tem quem reprocessar no GPP \nCaso não apareceça em 5 minutos \nPrencha esse formulário \nMatricula: \nCPF: \n Nome Completo: \nData de nascimento: \n Cep: \nEndereço completo: \nE-mail: \nTelefone de contato:");
+dialogs.Add("help", "Voce pode me perguntar sobre Pedidos, sobre o que fazer quando tem Atraso, se esta em Falta ou ate mesmo sobre o cadastro do cliente, caso deseje finalizar nossa coneversa digite 'sair' para encerrar.");
+otherDialogs.Add("erro", "Desculpe, não entendi. Pode reformular?");
+otherDialogs.Add("farewells", "Até mais! Volte sempre que precisar. 😊");
+otherDialogs.Add("welcome", "Olá! Meu nome é Rey. Com o que o cliente está tendo problema?");
+string RemoveAccents(string text)
+{
+    var normalizedString = text.Normalize(NormalizationForm.FormD);
+    var stringBuilder = new StringBuilder();
+
+    foreach (var c in normalizedString.EnumerateRunes())
+    {
+        var unicodeCategory = Rune.GetUnicodeCategory(c);
+        if (unicodeCategory != UnicodeCategory.NonSpacingMark)
+        {
+            stringBuilder.Append(c);
+        }
+    }
+    return stringBuilder.ToString().Normalize(NormalizationForm.FormC);
+}
+string RemovePunctuation(string texto)
+{
+    var stringBuilder = new StringBuilder();
+    foreach (char c in texto)
+    {
+        if(!char.IsPunctuation(c))
+        {
+            stringBuilder.Append(c);
+        }
+    }
+    return stringBuilder.ToString();
+}
+string NormalizedText(string text)
+{
+    text = text.ToLower();
+    text = RemovePunctuation(text);
+    text = RemoveAccents(text);
+    return text;
+}
+void ConsoleResponse(string texto)
+{
+    Console.WriteLine("ChatBot: "+texto);
+}
+void ChatBot()
+{
+    ConsoleResponse(otherDialogs["welcome"]);
+    string lastResponse = string.Empty;
+    string response = string.Empty;
+    while(true)
+    {
+        Console.Write("Você: ");
+        string userInput = Console.ReadLine()!;
+        string normalizedString = NormalizedText(userInput);
+        if (normalizedString == "sair")
+        {
+            ConsoleResponse(otherDialogs["farewells"]);
+            break;
+        }else if (lastResponse == dialogs["atraso"])
+        {
+            if (normalizedString == "sim")
+            {
+                response = dialogs["resposta atraso sim"];
+            }else if (normalizedString == "nao")
+            {
+                response = dialogs["resposta atraso nao"];
+            }else
+            {
+                response = otherDialogs["erro"];
+            }
+        }else if (lastResponse == dialogs["falta"])
+        {
+             if (normalizedString == "sim")
+            {
+                response = dialogs["resposta falta sim"];
+            }else if (normalizedString == "nao")
+            {
+                response = dialogs["resposta falta nao"];
+            }else
+            {
+                response = otherDialogs["erro"];
+            }
+        }else if (lastResponse == dialogs["resposta falta nao"])
+        {
+            if (normalizedString == "sim")
+            {
+                response = dialogs["resposta nao consta"];
+            }else if (normalizedString == "nao")
+            {
+                response = dialogs["resposta cortado"];
+            }else
+            {
+                response = otherDialogs["erro"];
+            }
+        }else
+        {
+            foreach (string keyword in dialogs.Keys)
+            {
+                if (keyword == normalizedString)
+                {
+                    response = dialogs[keyword];
+                    break;
+                }else
+                {
+                    response = otherDialogs["erro"];
+                }
+            }
+        }
+        ConsoleResponse(response);
+        lastResponse = response;
+    }
+}
+ChatBot();

ChatBot/bin/Debug/net9.0/ChatBot.deps.json

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+{
+  "runtimeTarget": {
+    "name": ".NETCoreApp,Version=v9.0",
+    "signature": ""
+  },
+  "compilationOptions": {},
+  "targets": {
+    ".NETCoreApp,Version=v9.0": {
+      "ChatBot/1.0.0": {
+        "runtime": {
+          "ChatBot.dll": {}
+        }
+      }
+    }
+  },
+  "libraries": {
+    "ChatBot/1.0.0": {
+      "type": "project",
+      "serviceable": false,
+      "sha512": ""
+    }
+  }
+}

ChatBot/bin/Debug/net9.0/ChatBot.runtimeconfig.json

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+{
+  "runtimeOptions": {
+    "tfm": "net9.0",
+    "framework": {
+      "name": "Microsoft.NETCore.App",
+      "version": "9.0.0"
+    },
+    "configProperties": {
+      "System.Runtime.Serialization.EnableUnsafeBinaryFormatterSerialization": false
+    }
+  }
+}

ChatBot/obj/ChatBot.csproj.nuget.dgspec.json

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+  }
+}

ChatBot/obj/ChatBot.csproj.nuget.g.props

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+  <PropertyGroup Condition=" '$(ExcludeRestorePackageImports)' != 'true' ">
+    <RestoreSuccess Condition=" '$(RestoreSuccess)' == '' ">True</RestoreSuccess>
+    <RestoreTool Condition=" '$(RestoreTool)' == '' ">NuGet</RestoreTool>
+    <ProjectAssetsFile Condition=" '$(ProjectAssetsFile)' == '' ">$(MSBuildThisFileDirectory)project.assets.json</ProjectAssetsFile>
+    <NuGetPackageRoot Condition=" '$(NuGetPackageRoot)' == '' ">/home/ratix/.nuget/packages/</NuGetPackageRoot>
+    <NuGetPackageFolders Condition=" '$(NuGetPackageFolders)' == '' ">/home/ratix/.nuget/packages/</NuGetPackageFolders>
+    <NuGetProjectStyle Condition=" '$(NuGetProjectStyle)' == '' ">PackageReference</NuGetProjectStyle>
+    <NuGetToolVersion Condition=" '$(NuGetToolVersion)' == '' ">6.12.2</NuGetToolVersion>
+  </PropertyGroup>
+  <ItemGroup Condition=" '$(ExcludeRestorePackageImports)' != 'true' ">
+    <SourceRoot Include="/home/ratix/.nuget/packages/" />
+  </ItemGroup>
+</Project>

ChatBot/obj/ChatBot.csproj.nuget.g.targets

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+<Project ToolsVersion="14.0" xmlns="http://schemas.microsoft.com/developer/msbuild/2003" />

ChatBot/obj/Debug/net9.0/.NETCoreApp,Version=v9.0.AssemblyAttributes.cs

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+// <autogenerated />
+using System;
+using System.Reflection;
+[assembly: global::System.Runtime.Versioning.TargetFrameworkAttribute(".NETCoreApp,Version=v9.0", FrameworkDisplayName = ".NET 9.0")]

ChatBot/obj/Debug/net9.0/ChatBot.AssemblyInfo.cs

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+//------------------------------------------------------------------------------
+// <auto-generated>
+//     This code was generated by a tool.
+//
+//     Changes to this file may cause incorrect behavior and will be lost if
+//     the code is regenerated.
+// </auto-generated>
+//------------------------------------------------------------------------------
+
+using System;
+using System.Reflection;
+
+[assembly: System.Reflection.AssemblyCompanyAttribute("ChatBot")]
+[assembly: System.Reflection.AssemblyConfigurationAttribute("Debug")]
+[assembly: System.Reflection.AssemblyFileVersionAttribute("1.0.0.0")]
+[assembly: System.Reflection.AssemblyInformationalVersionAttribute("1.0.0")]
+[assembly: System.Reflection.AssemblyProductAttribute("ChatBot")]
+[assembly: System.Reflection.AssemblyTitleAttribute("ChatBot")]
+[assembly: System.Reflection.AssemblyVersionAttribute("1.0.0.0")]
+
+// Generated by the MSBuild WriteCodeFragment class.
+

ChatBot/obj/Debug/net9.0/ChatBot.AssemblyInfoInputs.cache

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ChatBot/obj/Debug/net9.0/ChatBot.GeneratedMSBuildEditorConfig.editorconfig

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+build_property.RootNamespace = ChatBot
+build_property.ProjectDir = /home/ratix/Public/Csharp/ChatBot/ChatBot/
+build_property.EnableComHosting = 
+build_property.EnableGeneratedComInterfaceComImportInterop = 
+build_property.EffectiveAnalysisLevelStyle = 9.0
+build_property.EnableCodeStyleSeverity = 

ChatBot/obj/Debug/net9.0/ChatBot.GlobalUsings.g.cs

@@ -0,0 +1,8 @@
+// <auto-generated/>
+global using global::System;
+global using global::System.Collections.Generic;
+global using global::System.IO;
+global using global::System.Linq;
+global using global::System.Net.Http;
+global using global::System.Threading;
+global using global::System.Threading.Tasks;

ChatBot/obj/Debug/net9.0/ChatBot.csproj.CoreCompileInputs.cache

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ChatBot/obj/Debug/net9.0/ChatBot.csproj.FileListAbsolute.txt

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+/home/ratix/Public/Csharp/ChatBot/ChatBot/bin/Debug/net9.0/ChatBot.runtimeconfig.json
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ChatBot/obj/project.assets.json

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ChatBot/obj/project.nuget.cache

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